How it works
Direct access.
Clear ownership.
Kleinberg Consulting stays involved from the first conversation through research, troubleshooting, planning, implementation, and follow-through. The context does not disappear in a handoff.
Experience behind the work
Built to follow the problem wherever it goes.
Kleinberg Consulting is led by Scott Kleinberg. His background crosses technical support, software implementation, testing, project delivery, and marketing, with additional experience across sales, operations, and customer service.
That range matters when a problem shows up as a PC or printer that won’t cooperate, a point-of-sale issue, software that keeps getting in the team’s way, or two systems that aren’t sharing the right information. Many issues can be handled directly; the right vendor can be brought in when needed without letting the problem lose its owner.
Marketing work starts with research, not a posting calendar. It looks at how customers choose, what competitors are communicating, what the business can realistically deliver, and where people get stuck. Then the message, website, listings, advertising, ordering, follow-up, and systems after the sale can support one another.
Larger changes are carried from requirements and configuration or development through testing, training, and rollout.
Kleinberg Consulting is based in Canton, Ohio, working with businesses across Northeast Ohio and remotely beyond it.
From the first conversation
A clear plan.
Then the work.
Practical recommendations, an agreed scope, and someone who follows through.
Understand
Look at what happens now, what should happen instead, and who is affected.
Agree
Set priorities, define the work, and agree how it will be billed before implementation starts.
Build or fix
Keep what works, change what doesn’t, and coordinate any specialists or vendors involved.
Check & hand over
Test the real process, make sure your team can use it, and agree what support is needed next.
Before we start
A few things
worth knowing.
Why this model instead of a larger agency?
A larger team can make sense for a major campaign or a high volume of production. Kleinberg Consulting is for businesses that need one person who can understand the whole environment, handle a wide range directly, and coordinate specialists without making the owner manage every handoff.
Is this marketing or technology consulting?
Often it is both. The marketing has to lead somewhere, and the technology has to support what the business promised. A project can stay focused on one immediate need while still accounting for the connections around it.
Can we start with one thing?
Yes. A printer that won’t connect, a point-of-sale problem, a website refresh, or a broken software connection can be a project on its own. If something else needs attention, the reason will be explained so you can decide what comes next.
Do you replace every vendor or specialist?
No. Your software, internet, email, and point-of-sale providers still own their products, and some work calls for a specialist. Kleinberg Consulting can diagnose across the boundaries, talk to the right people, and keep the responsibility from falling back on you.
What happens after launch?
Handoff, training, and support are part of the planning conversation. Ongoing help can be arranged when you need it, with the scope and billing agreed. Nothing is left to an assumption about who handles it next.
A direct conversation
Start with what should
be working better.
A useful first conversation does not require a perfect brief.
Start a conversation